Q: What are some strengths of the program?
A: Though timely and regular consultation with mental health professionals at the physician’s office, physicians are able to enhance their knowledge and ability to metal health services to their patients, many of whom would not normally access the formal mental health system. Increased confidence managing mental health issues and ongoing opportunities to address personal learning objectives at the physician’s practice are innovative features of the shared care program.

Q: What have physicians in the program noticed?
A: When asked about how the program has benefited them, family physicians report improved diagnostic, treatment, and referral skills. They report increased confidence and comfort levels addressing mental health issues and a reduced need for emergency care. Over time, participating physicians report needing less assistance with their mental health patients and making fewer referrals to specialized services. In addition to having timely access to mental health professionals, physicians appreciate the ongoing mental health education provided by the program.

Q: What are patients noticing?
A: Outcome evaluation findings indicate that patients report increased confidence and satisfaction with the mental health services provided by their family physicians in the shared care program compared to physicians without shared care services. There is also evidence suggesting that patients involved in SMHC have improvements in their mental health status and overall functioning.

Q: What happens if my patient doesn’t show for the consultation?
A: If a patient doesn’t show, then the consultation can still occur with informal discussion about various assessment, treatment, or referral issues of interest to the physician. This also presents an opportunity to talk about physicians learning objectives and other matters, such as challenging cases and success stories. Importantly, the time with the consultant is your time and can be used in a variety of ways to meet your needs.